Update - The Ytel Team continues to closely monitor call quality to ensure a smooth and reliable calling experience. While services remain stable, we know how important clear communication is to your business.
If you notice any call quality concerns, please don’t hesitate to share them with us so we can investigate right away.
Thank you for your patience and trust as we remain committed to delivering the best possible service.
Sep 12, 2025 - 08:39 PDT
If you notice any call quality concerns, please don’t hesitate to share them with us so we can investigate right away.
Thank you for your patience and trust as we remain committed to delivering the best possible service.
Sep 12, 2025 - 08:39 PDT
Update - Call quality continues to remain stable following the emergency maintenance. Our team will maintain active monitoring to ensure ongoing system performance and reliability.
We appreciate your continued patience and encourage you to reach out with any concerns or call examples should you experience issues.
Sep 11, 2025 - 15:18 PDT
We appreciate your continued patience and encourage you to reach out with any concerns or call examples should you experience issues.
Sep 11, 2025 - 15:18 PDT
Monitoring - The Ytel Team has completed emergency maintenance to address recent call quality issues. Initial results show improved audio performance across calls, and we are actively monitoring system stability to ensure the improvements hold.
We will continue to provide updates as we validate ongoing performance. Do not hesitate to reach out with any related issues.
Thank you for your patience as we worked to restore your calling experience.
Sep 11, 2025 - 11:40 PDT
We will continue to provide updates as we validate ongoing performance. Do not hesitate to reach out with any related issues.
Thank you for your patience as we worked to restore your calling experience.
Sep 11, 2025 - 11:40 PDT
Investigating - The Ytel Team has identified that call quality issues, including degraded audio, have returned. Our engineering team is actively investigating the recurrence and working to isolate the underlying cause.
We are treating this matter with the highest priority and will provide additional updates as we progress toward a resolution.
We appreciate your patience and understanding as we work to restore call performance.
Sep 11, 2025 - 10:04 PDT
We are treating this matter with the highest priority and will provide additional updates as we progress toward a resolution.
We appreciate your patience and understanding as we work to restore call performance.
Sep 11, 2025 - 10:04 PDT
Monitoring - The Ytel Team has identified the recent call audio degradation issues. The issue was traced to network interface performance problems on certain servers, which affected a subset of calls.
Mitigations have been applied to rebalance traffic and work around the affected hardware. The team continues to monitor call performance closely to validate improvements and ensure ongoing stability.
If additional call quality issues are observed, please share call examples to assist with our investigation.
We understand how important clear and reliable communication is for your business, and we appreciate your patience as we ensure a stable, high-quality calling experience.
Sep 10, 2025 - 23:33 PDT
Mitigations have been applied to rebalance traffic and work around the affected hardware. The team continues to monitor call performance closely to validate improvements and ensure ongoing stability.
If additional call quality issues are observed, please share call examples to assist with our investigation.
We understand how important clear and reliable communication is for your business, and we appreciate your patience as we ensure a stable, high-quality calling experience.
Sep 10, 2025 - 23:33 PDT
Investigating - While overall quality remains healthy, our monitoring reveals sporadic occurrences and we continue to investigate
Sep 10, 2025 - 17:21 PDT
Sep 10, 2025 - 17:21 PDT
Monitoring - A fix has been implemented as of 11:00 am PDT and we are monitoring performance.
Sep 10, 2025 - 11:08 PDT
Sep 10, 2025 - 11:08 PDT
Update - We continue to investigate this incident
Sep 10, 2025 - 10:55 PDT
Sep 10, 2025 - 10:55 PDT
Update - We continue to investigate this incident
Sep 10, 2025 - 09:23 PDT
Sep 10, 2025 - 09:23 PDT
Investigating - We are investigating reports of poor call quality and choppy calls.
Sep 10, 2025 - 08:17 PDT
Sep 10, 2025 - 08:17 PDT
About This Site
Welcome to the Ytel Status Page. This is your trusted source for real-time updates on the health of our platforms and systems. If there's ever an issue, we'll post details right away along with what we're doing to fix it and when you can expect things to return to normal. You'll also find scheduled maintenance notices so you can always stay informed. Our commitment is to keep you updated, supported, and confident in the reliability of our services. We know how important communications are to your business!
CCaaS - Contact Center - ycc.ytel.com
?
Operational
Contact Center Admin Portal
?
Operational
Contact Center Agent Portal
?
Operational
Voice Calls
?
Operational
Data Management / Contacts
?
Operational
Reporting
?
Operational
Recordings
?
Operational
Number Management
?
Operational
CPaaS - Ytel Universe - app.ytel.com
?
Operational
Ytel Universe Customer Portal
?
Operational
Account Management
?
Operational
Call Recording
?
Operational
Call Tracking
?
Operational
Contacts
?
Operational
Inbox
?
Operational
Number Management
?
Operational
Reporting
?
Operational
Webphone
Operational
Workflow
?
Operational
API
Operational
Voice
?
Operational
SMS
?
Operational
Numbers (API)
?
Operational
Contacts
Operational
AI/ML
?
Operational
Carrier Lookup
Operational
Transcription
Operational
Inbound CallXML
Operational
Workflows & Workflow Runner
Operational
Email
?
Operational
Ytel Network Infrastructure
Operational
Data Center - West
Operational
Data Center - East
Operational
Carrier Services
?
Operational
Third Party Platform Providers
Operational
Google Cloud Platform Google Cloud Storage
Operational
Google Cloud Platform Google App Engine
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Cloudflare Argo Smart Routing
Operational
Cloudflare Magic Transit
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance