Call quality and related services have remained stable following mitigations. Intermittent audio issues were traced to networking performance problems on a subset of equipment. Traffic was rerouted and the affected hardware was taken out of service, restoring stability.
To prevent similar issues in the future, we've added extra safeguards, adjusted our monitoring for faster detection, and allocated additional resources to quickly address any potential concerns. Permanent hardware upgrades are in progress, and call quality has been stable since September 11, 2025, 12:30 PT.
We will continue to actively monitor system performance to ensure ongoing reliability.
We appreciate your patience and understanding as we worked to implement these solutions and restore call performance.
- Team Ytel
Posted Sep 12, 2025 - 21:46 PDT
Update
The Ytel Team continues to closely monitor call quality to ensure a smooth and reliable calling experience. While services remain stable, we know how important clear communication is to your business.
If you notice any call quality concerns, please don’t hesitate to share them with us so we can investigate right away.
Thank you for your patience and trust as we remain committed to delivering the best possible service.
Posted Sep 12, 2025 - 08:39 PDT
Update
Call quality continues to remain stable following the emergency maintenance. Our team will maintain active monitoring to ensure ongoing system performance and reliability.
We appreciate your continued patience and encourage you to reach out with any concerns or call examples should you experience issues.
Posted Sep 11, 2025 - 15:18 PDT
Monitoring
The Ytel Team has completed emergency maintenance to address recent call quality issues. Initial results show improved audio performance across calls, and we are actively monitoring system stability to ensure the improvements hold.
We will continue to provide updates as we validate ongoing performance. Do not hesitate to reach out with any related issues.
Thank you for your patience as we worked to restore your calling experience.
Posted Sep 11, 2025 - 11:40 PDT
Investigating
The Ytel Team has identified that call quality issues, including degraded audio, have returned. Our engineering team is actively investigating the recurrence and working to isolate the underlying cause.
We are treating this matter with the highest priority and will provide additional updates as we progress toward a resolution.
We appreciate your patience and understanding as we work to restore call performance.
Posted Sep 11, 2025 - 10:04 PDT
Monitoring
The Ytel Team has identified the recent call audio degradation issues. The issue was traced to network interface performance problems on certain servers, which affected a subset of calls.
Mitigations have been applied to rebalance traffic and work around the affected hardware. The team continues to monitor call performance closely to validate improvements and ensure ongoing stability.
If additional call quality issues are observed, please share call examples to assist with our investigation.
We understand how important clear and reliable communication is for your business, and we appreciate your patience as we ensure a stable, high-quality calling experience.
Posted Sep 10, 2025 - 23:33 PDT
Investigating
While overall quality remains healthy, our monitoring reveals sporadic occurrences and we continue to investigate
Posted Sep 10, 2025 - 17:21 PDT
Monitoring
A fix has been implemented as of 11:00 am PDT and we are monitoring performance.
Posted Sep 10, 2025 - 11:08 PDT
Update
We continue to investigate this incident
Posted Sep 10, 2025 - 10:55 PDT
Update
We continue to investigate this incident
Posted Sep 10, 2025 - 09:23 PDT
Investigating
We are investigating reports of poor call quality and choppy calls.
Posted Sep 10, 2025 - 08:17 PDT
This incident affected: CCaaS - Contact Center - ycc.ytel.com (Voice Calls) and CPaaS - Ytel Universe - app.ytel.com (Webphone).