Contact CenterYtel Contact Center Time Sync Errors
Engineers are investigating reports of Ytel Contact Center time sync errors effecting agents.
Ytel Engineers have implemented a solution that resolved the Ytel Contact Center time sync errors which were caused by a hardware malfunction. We will continue to monitor related services for stability.
Ytel Engineers have identified the root cause and are working to implement a solution
Wednesday 14th February 2024
Contact CenterYCC Admin Interface Delays
Ytel engineers are currently investigating reports of delay or slowness with the Ytel Contact Center admin interface. We encourage customers utilizing the Contact Center admin interface to monitor this status page for future updates.
Ytel engineers have identified the root cause of the YCC admin interface delays and are currently monitoring the updates applied. Thank you for your patience while we worked on this matter.
