All Systems Operational

About This Site

Welcome to the Ytel Status Page. This is your trusted source for real-time updates on the health of our platforms and systems. If there's ever an issue, we'll post details right away along with what we're doing to fix it and when you can expect things to return to normal. You'll also find scheduled maintenance notices so you can always stay informed. Our commitment is to keep you updated, supported, and confident in the reliability of our services. We know how important communications are to your business!

CCaaS - Contact Center - ycc.ytel.com ? Operational
Contact Center Admin Portal ? Operational
Contact Center Agent Portal ? Operational
Voice Calls ? Operational
Data Management / Contacts ? Operational
Reporting ? Operational
Recordings ? Operational
Number Management ? Operational
CPaaS - Ytel Universe - app.ytel.com ? Operational
Ytel Universe Customer Portal ? Operational
Account Management ? Operational
Call Recording ? Operational
Call Tracking ? Operational
Contacts ? Operational
Inbox ? Operational
Number Management ? Operational
Reporting ? Operational
Webphone Operational
Workflow ? Operational
API Operational
Voice ? Operational
SMS ? Operational
Numbers (API) ? Operational
Contacts Operational
AI/ML ? Operational
Carrier Lookup Operational
Transcription Operational
Inbound CallXML Operational
Workflows & Workflow Runner Operational
Email ? Operational
Ytel Network Infrastructure Operational
Data Center - West Operational
Data Center - East Operational
Carrier Services ? Operational
Third Party Platform Providers Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Cloudflare Argo Smart Routing Operational
Cloudflare Magic Transit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 2, 2025

No incidents reported today.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Resolved - Our monitoring is complete. The impacted system is performing as expected.
Sep 26, 10:13 PDT
Monitoring - We have replaced the failed hardware and are currently monitoring performance.
Sep 26, 09:53 PDT
Identified - We have identified the root cause as a failed power supply on a single server. We are in process of replacing the failed unit.
Sep 26, 08:45 PDT
Investigating - We are investigating reports of a single server not responding as expected. This impacts less than 10 customers and impacts agent ability to login and place/receive phone calls.
Sep 26, 08:34 PDT
Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.