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Ytel Status Page

Past Incidents

Wednesday 30th October 2024

Account Management Contact file upload errors on app.ytel.com

Engineers are investigating reports of errors when attempting to upload contact files through app.ytel.com.
This error does not affect Contact Center customers.

  • Engineers have resolved the contact upload failure with app.ytel.com All contacts are uploading as expected

  • Engineers have resolved the contact upload failures on app.ytel.com and we are seeing contacts upload as expected.

  • Engineers have resolved the matter and contacts are uploading as expected through app.ytel.com

  • Tuesday 29th October 2024

    Contact Center Non Responsive pages -- ISP outage

    Ytel is investigating reports of Spectrum internet customers having challenges reaching our services.

  • Our investigation has determined there to be an issue between he.net and Spectrum/Frontier. We have made a routing change on our network and we are seeing the symptoms improve. We recommend a relog and clearing of cache/cookies.