All systems are operational

Past Incidents

Monday 16th December 2019

No incidents reported

Sunday 15th December 2019

No incidents reported

Saturday 14th December 2019

Voice Outbound calls are not completing as expected, contributing to a higher than normal wait time

Engineers are investigating reports of outbound calls not completing. This affects a small number of customers using Contact Center.

  • This matter has been resolved.

  • Friday 13th December 2019

    Voice Outbound calls not completing as expected

    Engineers are investigating reports of outbound voice calls not connecting. This impacts a small subset of users only.

  • This incident has been resolved.

  • Thursday 12th December 2019

    No incidents reported

    Wednesday 11th December 2019

    Contact Center - Outbound Voice Failing Intermittently

    The Ytel team is currently investigating a matter involving outbound calls failing on a subset of Contact Center systems. We will update this page with more info as it becomes available.

  • This matter was resolved Wednesday and was monitored for a period of 24-hours with no further incidents

  • Ytel engineers have identified the root cause of the failed calls and have rectified the matter. We will continue monitoring at this point.

  • Tuesday 10th December 2019

    No incidents reported