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System Status

All Systems Operational
Communications API ? Operational
Voice Operational
LongCode SMS Operational
Email Operational
Carrier Lookup Operational
Recordings Operational
Transcription Operational
InboundXML Operational
ShortCode SMS Operational
BETA - Ringless VoiceMail Operational
Account Management API ? Operational
Accounts Operational
Usage Operational
Phone Numbers Operational
Ytel Portal ? Operational
API Explorer Operational
Logging Operational
Billing & Payments Operational
Account Management Operational
File Management Operational
Contact Center Admin Operational
Data Management Operational
Reports Operational
Utilities Operational
Recordings Operational
Billing & Payments Operational
Contact Center Agent Operational
Webphone Operational
Multi-Channel Operational
UI Scripting Operational
VOIP Network Operational
Toll Free Numbers Inbound Operational
Local Number Inbound Operational
Broadcast Operational
Audio Storage and Management Operational
Billing & Payments Operational
CallerID Mapping Operational
Voice Messaging User Interface Operational
Ringless Voicemail User Interface Operational
Reports Operational
Voice Broadcasting Operational
Data Uploader Operational
Ringless Voicemail Broadcasting Operational
SMS Broadcast Operational
Inbound Voice Operational
Route Operational
Route Portal Operational
Billing & Payments Operational
Call Routing Operational
Buyer Posting Operational
Data Network Operational
East Coast Operational
West Coast Operational
Google Cloud Platform Google Cloud Storage Operational
AWS ec2-us-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
AVG. API RESPONSE TIME ?
Fetching
AVG. PORTAL RESPONSE TIME ?
Fetching
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019
Resolved - This matter has been resolved.
Mar 23, 13:52 PDT
Update - We are continuing to work on a fix for this issue.
Mar 23, 12:14 PDT
Identified - We have identified the root cause
Mar 23, 11:37 PDT
Investigating - Engineers are investigating reports of new SMS campaigns not running as expected
Mar 23, 11:24 PDT
Mar 22, 2019

No incidents reported.

Mar 21, 2019
Resolved - This incident has been resolved.
Mar 21, 19:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 06:10 PDT
Identified - We have identified an issue, and are currently working on a solution.
Mar 21, 05:02 PDT
Investigating - We are currently investigating intermittent issues with SMS and Voice.
Mar 21, 04:40 PDT
Mar 20, 2019

No incidents reported.

Mar 19, 2019
Resolved - Ytel has completed it's post maintenance monitoring and has confirmed the current status of the Broadcast system is Operational.
Mar 19, 15:27 PDT
Monitoring - Ytel engineers have successfully restarted services on the Broadcast system. Broadcast is now running as expected and all components have been set to Operational.
Mar 19, 14:52 PDT
Identified - Ytel engineers are currently conducting emergency maintenance in order to restore services to the Broadcast system.
Mar 19, 14:48 PDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - Monitoring is complete.
Mar 14, 11:40 PDT
Monitoring - Services have been restored and we see all systems functioning as expected. We are continuing to monitor.
Mar 14, 11:02 PDT
Identified - We have identified the root cause
Mar 14, 10:53 PDT
Investigating - We are currently investigating reports of calls not completing through Route and an unresponsive UI
Mar 14, 10:35 PDT
Mar 13, 2019
Resolved - Number purchasing is working as expected and real-time provisioning is working as expected.
Mar 13, 13:59 PDT
Monitoring - Due to increased demand for phone numbers, real time number provisioning is currently delayed. Numbers can still be purchased on demand, however the provisioning of the voice route will take place after hours. We do not expect this to continue past the next few days as we scale up our capacities.

Numbers purchased prior to March 6th, 2019 have already had their routes applied and are working as expected.
Mar 6, 14:28 PST
Resolved - Our monitoring is complete. The system is functioning as expected.
Mar 13, 13:58 PDT
Monitoring - Ytel engineers have successfully restored services for users on Broadcast and are monitoring.
Mar 13, 12:38 PDT
Identified - Ytel engineers have identified the root cause and are currently in the process of restoring services.
Mar 13, 12:36 PDT
Investigating - Ytel engineers are currently looking into a matter affecting Broadcast customers who are experiencing a timeout when logging into app.ytel.com.
Mar 13, 12:33 PDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.