All systems are operational

About This Site

Ytel Status Page

Maintenance
Scheduled Maintenance Notification

We will be performing scheduled maintenance updates on Saturday, October 5th, from 9:00 PM to 12:00 PM PDT. During this time, there may be limited to no access to all services.

We appreciate your understanding as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to suppport@ytel.com with questions.

Thank you for your understanding

The Ytel Team

Past Incidents

Monday 30th September 2024

Verizon service outage

We are tracking several reports of a Verizon outage affecting hundreds of thousands of Verizon subscribers.
The Ytel service is 100% operational.

  • Verizon has reported the matter as resolved.

    • Thursday 26th September 2024

    Contact Center Ytel Contact Center Call Failures

    We are investigating reports of Call Failures effecting Ytel Contact Center

  • We are marking this incident as resolved. Our monitoring has concluded with no new incidents being discovered or reported.

  • Update 8:50 am PST: Engineers have introduced a patch to correct the matter of calls not completing and our test calls are completing as expected. We will continue to monitor and encourage you to contact Customer Support if you continue to experience call completion challenges.

  • Update 8:30 am PST: We continue to investigate reports of call failures impacting both inbound and outbound voice calls on the Contact Center platform.

  • Update 8:15 am PST: Clarification - this is affecting both inbound and outbound voice calls on the Contact Center platform

  • Update 8:00 PST: am this matter remains under investigation with our Engineers