VoiceOutbound calls are not completing as expected, contributing to a higher than normal wait time
Engineers are investigating reports of outbound calls not completing. This affects a small number of customers using Contact Center.
This matter has been resolved.
Friday 13th December 2019
VoiceOutbound calls not completing as expected
Engineers are investigating reports of outbound voice calls not connecting. This impacts a small subset of users only.
This incident has been resolved.
Thursday 12th December 2019
No incidents reported
Wednesday 11th December 2019
Contact Center - Outbound Voice Failing Intermittently
The Ytel team is currently investigating a matter involving outbound calls failing on a subset of Contact Center systems. We will update this page with more info as it becomes available.
This matter was resolved Wednesday and was monitored for a period of 24-hours with no further incidents
Ytel engineers have identified the root cause of the failed calls and have rectified the matter. We will continue monitoring at this point.
