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System Status

All Systems Operational
Communications API ? Operational
Voice Operational
SMS Operational
Email Operational
Carrier Lookup Operational
Recordings Operational
Transcription Operational
InboundXML Operational
ShortCode SMS Operational
BETA - Ringless VoiceMail Operational
Account Management API ? Operational
Accounts Operational
Usage Operational
Phone Numbers Operational
Ytel Portal ? Operational
API Explorer Operational
Logging Operational
Billing & Payments Operational
Account Management Operational
File Management Operational
Inbox (beta) ? Operational
Contact Center Admin Operational
Data Management Operational
Reports Operational
Utilities Operational
Recordings Operational
Billing & Payments Operational
Contact Center Agent Operational
Webphone Operational
Multi-Channel Operational
UI Scripting Operational
VOIP Network Operational
Toll Free Numbers Inbound Operational
Local Number Inbound Operational
Broadcast Operational
Audio Storage and Management Operational
Billing & Payments Operational
CallerID Mapping Operational
Voice Messaging User Interface Operational
Ringless Voicemail User Interface Operational
Reports Operational
Voice Broadcasting Operational
Data Uploader Operational
Ringless Voicemail Broadcasting Operational
SMS Broadcast Operational
Inbound Voice Operational
Route Operational
Route Portal Operational
Billing & Payments Operational
Call Routing Operational
Buyer Posting Operational
Data Network Operational
East Coast Operational
West Coast Operational
Google Cloud Platform Google Cloud Storage Operational
AWS ec2-us-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
AVG. API RESPONSE TIME ?
Fetching
AVG. PORTAL RESPONSE TIME ?
Fetching
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019
Contact Center Webphone call quality
Resolved - This incident has been resolved. Thank you for your patience.
Aug 22, 11:02 PDT
Monitoring - Webphone services have been restored and we are monitoring. Please logout and login to reset your instance or contact Support if you require additional assistance.
Aug 22, 10:42 PDT
Identified - We have identified instances where call quality is degraded and are taking steps to remedy. Agents may experience a loss of connectivity - this is to be expected.
Aug 22, 10:18 PDT
Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Broadcast - Unable to Start Campaigns
Resolved - This incident has been resolved.
Aug 19, 14:44 PDT
Monitoring - Campaigns are now starting as expected and test calls are completing. The Ytel team will continue to monitor the Broadcast system.
Aug 19, 08:59 PDT
Investigating - We are currently investigating a matter within the Broadcast platform. Reports include the inability to start campaigns.
Aug 19, 08:43 PDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Contact Center Agent Interface not functioning as expected
Resolved - This incident has been resolved.
Aug 14, 10:05 PDT
Monitoring - Engineers have identified the root cause, have resolved and are currently monitoring.
Aug 14, 08:45 PDT
Investigating - Engineers are investigating reports of the Contact Center Agent interface not completing or receiving calls as expected
Aug 14, 08:38 PDT
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

← Incident History Powered by Statuspage

If you have any questions, please feel free to contact us at support@ytel.com or by calling (800) 382.4913. Thank you!

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