All Systems Operational

About This Site

Welcome to the Ytel Status Page. This is your trusted source for real-time updates on the health of our platforms and systems. If there's ever an issue, we'll post details right away along with what we're doing to fix it and when you can expect things to return to normal. You'll also find scheduled maintenance notices so you can always stay informed. Our commitment is to keep you updated, supported, and confident in the reliability of our services. We know how important communications are to your business!

CCaaS - Contact Center - ycc.ytel.com Operational
Contact Center Admin Portal Operational
Contact Center Agent Portal Operational
Voice Calls Operational
Data Management / Contacts Operational
Reporting Operational
Recordings Operational
Number Management Operational
CPaaS - Ytel Universe - app.ytel.com Operational
Ytel Universe Customer Portal Operational
Account Management Operational
Call Recording Operational
Call Tracking Operational
Contacts Operational
Inbox Operational
Number Management Operational
Reporting Operational
Webphone Operational
Workflow Operational
API Operational
Voice Operational
SMS Operational
Numbers (API) Operational
Contacts Operational
AI/ML Operational
Carrier Lookup Operational
Transcription Operational
Inbound CallXML Operational
Workflows & Workflow Runner Operational
Email Operational
Ytel Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Data Center - West Operational
Data Center - East Operational
Carrier Services Operational
Contact Center Agent Latency Monitoring Operational
90 days ago
100.0 % uptime
Today
Third Party Platform Providers Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Aug 14, 2026

No incidents reported today.

Aug 13, 2026

Resolved - The issue affecting Contact Center Call URL triggers has been resolved. The fix has been successfully deployed, and we have confirmed that Call URL triggers are operating normally.

We appreciate your patience while we worked to resolve this issue.

Aug 13, 20:24 PDT
Monitoring - A solution has been deployed to address the issue impacting Contact Center Call URL triggers.

To complete the fix, agents will need to log out of Contact Center and log back in. Once they have logged back in, Call URL triggers should function as expected.

We will continue to monitor the system to ensure the issue has been fully resolved.

Aug 13, 13:57 PDT
Identified - We have identified the cause of the issue impacting Contact Center Call URL triggers. Our engineering team is actively implementing a fix and validating the solution before deployment.

We will continue to provide updates as progress is made. Thank you for your patience.

Aug 13, 11:16 PDT
Investigating - We are currently investigating reports that Contact Center Call URL triggers are not executing as expected for some calls. Our engineering team is actively working to identify the root cause and assess the scope of the issue.

We will provide additional updates as more information becomes available.

Aug 13, 11:00 PDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.