System Status

All Systems Operational

Communications API Operational

Voice Operational

LongCode SMS Operational

Email Operational

Carrier Lookup Operational

Recordings Operational

Transcription Operational

InboundXML Operational

ShortCode SMS Operational

BETA - Ringless VoiceMail Operational

Account Management API Operational

Accounts Operational

Usage Operational

Phone Numbers Operational

Ytel Portal Operational

API Explorer Operational

Logging Operational

Billing & Payments Operational

Account Management Operational

File Management Operational

Contact Center Admin Operational

Data Management Operational

Reports Operational

Utilities Operational

Recordings Operational

Billing & Payments Operational

Contact Center Agent Operational

Webphone Operational

Multi-Channel Operational

UI Scripting Operational

VOIP Network Operational

Toll Free Numbers Inbound Operational

Local Number Inbound Operational

Broadcast Operational

Audio Storage and Management Operational

Billing & Payments Operational

CallerID Mapping Operational

Voice Messaging User Interface Operational

Ringless Voicemail User Interface Operational

Reports Operational

Voice Broadcasting Operational

Data Uploader Operational

Ringless Voicemail Broadcasting Operational

SMS Broadcast Operational

Inbound Voice Operational

Route Operational

Route Portal Operational

Billing & Payments Operational

Call Routing Operational

Buyer Posting Operational

Data Network Operational

East Coast Operational

West Coast Operational

Google Cloud Platform Google Cloud Storage Operational

AWS ec2-us-west-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

AVG. API RESPONSE TIME

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AVG. PORTAL RESPONSE TIME

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Past Incidents

Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

New SMS Campaigns not running as expected

Resolved - This matter has been resolved.
Mar 23, 13:52 PDT

Update - We are continuing to work on a fix for this issue.
Mar 23, 12:14 PDT

Identified - We have identified the root cause
Mar 23, 11:37 PDT

Investigating - Engineers are investigating reports of new SMS campaigns not running as expected
Mar 23, 11:24 PDT

Mar 22, 2019

No incidents reported.

Mar 21, 2019

Degraded performance for sms and voice

Resolved - This incident has been resolved.
Mar 21, 19:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 06:10 PDT

Identified - We have identified an issue, and are currently working on a solution.
Mar 21, 05:02 PDT

Investigating - We are currently investigating intermittent issues with SMS and Voice.
Mar 21, 04:40 PDT

Mar 20, 2019

No incidents reported.

Mar 19, 2019

Broadcast - Users are unable to login to interface

Resolved - Ytel has completed it's post maintenance monitoring and has confirmed the current status of the Broadcast system is Operational.
Mar 19, 15:27 PDT

Monitoring - Ytel engineers have successfully restarted services on the Broadcast system. Broadcast is now running as expected and all components have been set to Operational.
Mar 19, 14:52 PDT

Identified - Ytel engineers are currently conducting emergency maintenance in order to restore services to the Broadcast system.
Mar 19, 14:48 PDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

Calls not completing through Route

Resolved - Monitoring is complete.
Mar 14, 11:40 PDT

Monitoring - Services have been restored and we see all systems functioning as expected. We are continuing to monitor.
Mar 14, 11:02 PDT

Identified - We have identified the root cause
Mar 14, 10:53 PDT

Investigating - We are currently investigating reports of calls not completing through Route and an unresponsive UI
Mar 14, 10:35 PDT

Mar 13, 2019

DID/Number Provisioning Delay

Resolved - Number purchasing is working as expected and real-time provisioning is working as expected.
Mar 13, 13:59 PDT

Monitoring - Due to increased demand for phone numbers, real time number provisioning is currently delayed. Numbers can still be purchased on demand, however the provisioning of the voice route will take place after hours. We do not expect this to continue past the next few days as we scale up our capacities.

Numbers purchased prior to March 6th, 2019 have already had their routes applied and are working as expected.
Mar 6, 14:28 PST

Broadcast - Timeout Upon Logging into app

Resolved - Our monitoring is complete. The system is functioning as expected.
Mar 13, 13:58 PDT

Monitoring - Ytel engineers have successfully restored services for users on Broadcast and are monitoring.
Mar 13, 12:38 PDT

Identified - Ytel engineers have identified the root cause and are currently in the process of restoring services.
Mar 13, 12:36 PDT

Investigating - Ytel engineers are currently looking into a matter affecting Broadcast customers who are experiencing a timeout when logging into app.ytel.com.
Mar 13, 12:33 PDT

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

If you have any questions, please feel free to contact us at support@ytel.com or by calling (800) 382.4913. Thank you!

(800) 382-4913

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Foothill Ranch, CA 92610

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