We are investigating network failures effecting voice calls and sms, causing call failures and SMS non delivery.
All systems are functioning as expected
Voice calls are completing as expected and sms requests are delivering, We are currently monitoring.
The cause for communication network failures has been identified.
Monday 16th September 2024
No incidents reported
Sunday 15th September 2024
No incidents reported
Saturday 14th September 2024
Contact CenterContact Center hopper not loading & recordings not converting
Engineers are investigating reports of the hopper not loading and recordings not converting. Recordings are retained, however, they are not converting into a format available for customers to review.
This incident has been resolved and all systems are functioning as expected.
Engineers have identified the root cause and are working on correcting the matter now. We expect full operation within the next several minutes.
