All systems are operational

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Ytel Status Page

Past Incidents

Saturday 14th September 2024

Contact Center Contact Center hopper not loading & recordings not converting

Engineers are investigating reports of the hopper not loading and recordings not converting. Recordings are retained, however, they are not converting into a format available for customers to review.

  • This incident has been resolved and all systems are functioning as expected.

  • Engineers have identified the root cause and are working on correcting the matter now. We expect full operation within the next several minutes.

  • Thursday 12th September 2024

    Contact Center Contact Center Agent Latency Reporting

    We are investigating Contact Center Agent Latency reporting which may be missing for some agents and Live dashboard reporting.

  • Contact Center Agent Latency reporting has been resolved and is showing as expected for Live dashboard monitoring.