Contact CenterContact Center hopper not loading & recordings not converting
Engineers are investigating reports of the hopper not loading and recordings not converting. Recordings are retained, however, they are not converting into a format available for customers to review.
This incident has been resolved and all systems are functioning as expected.
Engineers have identified the root cause and are working on correcting the matter now. We expect full operation within the next several minutes.
Thursday 12th September 2024
Contact CenterContact Center Agent Latency Reporting
We are investigating Contact Center Agent Latency reporting which may be missing for some agents and Live dashboard reporting.
Contact Center Agent Latency reporting has been resolved and is showing as expected for Live dashboard monitoring.
