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Past Incidents

Saturday 10th August 2024

No incidents reported

Friday 9th August 2024

No incidents reported

Thursday 8th August 2024

Contact Center Contact Center Manual Dial Calls

Engineers have identified instances where agent initiated manual dial calls are not completing as expected. If your agents experience this matter, please contact Ytel Customer Support via phone at (800) 382-4913 or via live chat for assistance.

  • Contact Center Manual Dials have been resolved.

    • Wednesday 7th August 2024

    No incidents reported

    Tuesday 6th August 2024

    Contact Center Contact Center Data Uploader

    Engineers are investigating reports of slowness within the Contact Center data uploader

  • Contact Center Data uploader continues to function as expected and has been resolved.

  • This matter remains under review with our engineers.

    • Account Management Available balance not updating

    We are in communication with our third party billing provider regarding instances where an account balance (aka available funds) is not reflecting after a payment is made. If you experience this matter, and your services are impacted, please contact Customer Support at 800-382-4913, option 1

  • Our billing provider has confirmed all to be well. Our monitoring confirms the same and we're seeing payments post and reflect as expected.

  • Our billing provider has isolated the root cause and is working towards a resolution. We are currently seeing payments post to accounts and we expect the system to "catch up" on the affected transactions.

    • Monday 5th August 2024

    No incidents reported

    Sunday 4th August 2024

    No incidents reported