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Ytel Status Page

Platform

Call Tracking

Operational

Inbox

Operational

Workflow

Operational

Contact Center

Operational

Contacts

Operational

Numbers

Operational

Recordings

Operational

Reporting

Operational

Account Management

Operational

APIs

Voice Calls

Operational

Numbers

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SMS

Operational

Carrier Lookup

Operational

Transcription

Operational

InboundXML

Operational

Past Incidents

Monday 10th July 2023

Contact Center The Ytel team is investigating reports of Ytel Contact Center number sync errors

Ytel Contact Center number sync for newly purchased numbers is not inserting numbers from Ytel Universe into Contact Center. This is causing the numbers not to be available for configuration within Contact Center after purchase.

Ytel Contact Center number sync has been resolved and numbers are available to be configured after the sync is complete.

Friday 7th July 2023

Inbox Inbox not properly displaying messages

Ytel engineers are currently working on SMS entries not being displayed within Inbox. The inbound SMS are still being logged as expected.

Engineers have resolved the matter. Going forward, any new messages received will appear in the Inbox/New as expected.