Engineers are investigating reports of degraded call quality
This matter has been resolved and systems are functioning as expected
Engineers have identified the matter and have introduced a workaround while we investigate the root cause.
Thursday 17th November 2022
No incidents reported
Wednesday 16th November 2022
No incidents reported
Tuesday 15th November 2022
Account ManagementInvestigating reports of account management errors which are effecting Voice Calls and SMS
Account management errors have been resolved and Account Access, Voice Calls, and SMS are functioning as expected.
This matter has been resolved
Intermittent issues adding new credit cards to accounts
Ytel is investigating an intermittent issues with adding new credit cards to accounts. Currently payments on file and auto-recharge are working on expected. Please reach out to Ytel support in the meantime.
This matter has been resolved.
This matter has reappeared and we are investigating.
This matter has been resolved. Payments are processing as expected.
Engineers have released an update to our payment portal and are currently monitoring.
We have identified the issue are are implementing a fix.
