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Ytel Status Page

Past Incidents

Thursday 26th March 2020

Voice Calls Calls not completing as expected

Ytel Engineers have identified a matter that is causing calls to not complete as expected and are working to minimize the impact and restore services

  • Our monitoring has concluded. Calls are completing as expected.

  • Update: 13:20 PDT Ytel Engineers continue to work on this matter. Thank you for remaining patient.

  • Engineers continue to work on the matter causing calls to not complete as expected with the highest priority. This impacts a small subset of customers.

  • Engineers have identified the matter and have taken steps to minimize its impact and restore services. We are currently monitoring.

    • Wednesday 25th March 2020

    Voice Calls Calls not completing as expected

    Engineers are investigating reports of calls not completing as expected

  • Our monitoring has concluded and we all systems functioning as intended. Thank you for your patience.

  • Engineers have resolved the matter and we are seeing calls complete as expected.

    • Voice Calls Calls not completing as expected

    Engineers are investigating reports of calls not completing as expected

  • Our monitoring has concluded with satisfactory results. Thank you for your patience.

  • This matter has been resolved and is currently being monitored by our Engineers

    • Tuesday 24th March 2020

    No incidents reported

    Monday 23rd March 2020

    No incidents reported

    Sunday 22nd March 2020

    No incidents reported

    Saturday 21st March 2020

    Contact Center Intermittent connectivity on Contact Center

    Engineers are investigating reports of intermittent call failures and unresponsive agent UI.

  • Our monitoring period has concluded with no additional events reported.

  • Engineers have resolved the matter and we are seeing systems function as expected. We apologize for the inconveniences this created today and we thank you for your patience. Enjoy your weekend!

  • Update: Inbound call traffic is completing as expected. Outbound dialing has intermittent failures. We recommend pausing any outbound dialing at the moment.

  • Engineers are providing an initial ETA of 12:30pm PDT for resolution

  • Engineers have identified the root cause and are actively working on a resolution

    • Friday 20th March 2020

    No incidents reported