Intermittent connectivity on Contact Center Saturday 21st March 2020 11:15:36 America/Los_Angeles
Engineers are investigating reports of intermittent call failures and unresponsive agent UI.
Our monitoring period has concluded with no additional events reported.
Engineers have resolved the matter and we are seeing systems function as expected. We apologize for the inconveniences this created today and we thank you for your patience. Enjoy your weekend!
Update: Inbound call traffic is completing as expected. Outbound dialing has intermittent failures. We recommend pausing any outbound dialing at the moment.
Engineers are providing an initial ETA of 12:30pm PDT for resolution
Engineers have identified the root cause and are actively working on a resolution
