Contact CenterIntermittent connectivity on Contact Center
Engineers are investigating reports of intermittent call failures and unresponsive agent UI.
Our monitoring period has concluded with no additional events reported.
Engineers have resolved the matter and we are seeing systems function as expected. We apologize for the inconveniences this created today and we thank you for your patience. Enjoy your weekend!
Update: Inbound call traffic is completing as expected. Outbound dialing has intermittent failures. We recommend pausing any outbound dialing at the moment.
Engineers are providing an initial ETA of 12:30pm PDT for resolution
Engineers have identified the root cause and are actively working on a resolution
Friday 20th March 2020
No incidents reported
Thursday 19th March 2020
No incidents reported
Wednesday 18th March 2020
Contact CenterContact Center Admin interface not responding as expected
Engineers are investigating reports of the Admin interface not responding as expected, including list uploads not responding as expected.
This matter has been resolved. Thank you for your patience.
