Engineers are investigating reports of degraded call quality for Contact Center
Engineers have resolved the call quality concerns.
Engineers are investigating new reports of degraded voice quality
Maintenance was performed overnight and systems are performing as expected. We will continue to monitor.
Engineers have made updates which have improved the call quality. We will monitor through out the day and will be performing additional maintenance this evening.
Engineers continue to investigate this matter. We thank you for your patience and apologize for any inconvenience.
Our prior efforts did not produce the results we were expecting - we continue to investigate
Engineers have identified the root cause and are working towards a solution.
Contact Center Administration portal producing intermittent errors
Engineers are investigating reports of Contact Center Administration portal not processing uploaded data or allowing report export
Engineers have identified the root cause and have resolved the matter. We are currently monitoring
