One-Time (manual payments) not posting as expected, Auto-Recharge is not affected Monday 4th October 2021 10:55:26 America/Los_Angeles

Engineers are investigating reports of one-time (manual) payments not reflecting in the account balance as expected. The workaround is to enable auto-recharge and use that going forward. If you have made a manual payment and do not see if reflected in your account balance, please contact Customer Support through live chat.

Our third party payment platform partner has confirmed all systems running as expected. We're closing this matter as resolved.

We have identified the matter as occurring with our third party payment platform and have engaged our partner to review the root cause further.