Ytel Contact Center reports including reporting jobs and contact uploads are currently delayed. The team is currently investigating the cause.
We apologize for the inconvenience.
Ytel Contact Center Contact Upload and Report downloads are resolved and continue to complete as expected.
Ytel Contact Center Contact Upload and Reporting Jobs are completing as expected and the team is currently monitoring to ensure processes continue to process and finish.
The team has identified the cause and implementing a solution is underway. We are beginning to see jobs complete as expected.
The team is actively engaged and working to identify the cause of the delays including jobs which are currently queueing.
