Contact Center Admin not available, Calls not completing as expected Thursday 8th April 2021 13:15:00 America/Los_Angeles

Ytel Engineers are investigating reports of intermittent call failures and Contact Center Admin dashboards not loading. This is impacting a small subset of users.

Engineers have concluded their review and monitoring. All systems are operating as expected.

Engineers have identified the matter as coming from a peering partner and have taken steps to minimize the impact. We see calls completing as expected and will continue to monitor.