Ytel's third-party billing provider is experiencing an incident which is impacting the proper display of available funds, real-time usage calculations/ratings, and payment processing. We are in communication with their support team and are actively monitoring the situation.
Impacts: Available Funds: Customers may experience $0 or N/A as the available funds Real-Time Calculations and Ratings: Customers may experience delays in real-time usage charges Payment Processing: Customers may experience an inability to make a payment and fund their account. We do not recommend attempting payments at this time.
Workarounds: None are available at this time unfortunately.
We apologize for the inconvenience this will cause. Please contact our Customer Support team with any questions. Live chat is available 6-6 PST M-F, or send an email to support@ytel.com