We are investigating reports of degraded call quality for Ytel Contact Center calls. The team is actively engaged and investigating to identify and resolve the matter.
The team has implemented changes for Ytel Contact Center to address intermittent degraded call quality. We have observed improvements and are receiving confirming reports.
We will continue to monitor the call quality for stability.
Thank you for your patience while we addressed the cause.
The team continues to investigate reports of intermittent degraded call quality. We continue to test to replicate and identify the cause.
Please forward any examples to support@ytel.com or provide examples via chat.
We appreciate your patience while we work to identify and resolve the cause.
