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Past Incidents

Tuesday 17th August 2021

No incidents reported

Monday 16th August 2021

No incidents reported

Sunday 15th August 2021

No incidents reported

Saturday 14th August 2021

No incidents reported

Friday 13th August 2021

Contact Center Voice calls not completing as expected

Engineers are investigating reports of voice calls not completing as expected through Contact Center.

  • The matter impacting voice calls has been resolved.

    • Thursday 12th August 2021

    Account Management Ytel User Portal not rendering properly due to an outage with an upstream service provider

    An upstream service provider responsible for rendering certain portions of our User Portal is experiencing an interruption of their services, which is, in turn, causing the Ytel User Portal dashboard to not render properly and/or not display certain information.

    This has no impact on Contact Center, API functionality, or any other system performance - all internal Ytel services are running as expected.

    We are monitoring the situation on their end as best we can. We apologize for any inconveniences this may be causing.

  • We have received word that the upstream provider has corrected the matter on their end and the page(s) are now rendering properly.

  • Ytel has received additional information which suggests this matter to be isolated to certain Cox Internet subscribers only. We continue to monitor the situation.

    • Wednesday 11th August 2021

    Contact Center Accounts showing as Unfunded, despite having available funds

    Engineers are investigating reports of Contact Center systems showing as "Unfunded" when there are funds available.

  • This matter has been resolved. Please logout/login to establish a new session. We apologize for any inconveniences this may have caused.