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Past Incidents

Tuesday 11th May 2021

SMS Intermittent SMS callback and webhook failures

Ytel Engineers are investigating reports of intermittent sms callback and webhook failures affecting a small subset of users.

  • Resolved

  • SMS callbacks and webhook failures have stabilized. Ytel engineers are currently monitoring the matter.

  • Monday 10th May 2021

    No incidents reported

    Sunday 9th May 2021

    No incidents reported

    Saturday 8th May 2021

    No incidents reported

    Friday 7th May 2021

    No incidents reported

    Thursday 6th May 2021

    Voice Calls Inbound Calls not completing as expected

    Engineers are investigating reports of inbound calls not completing as expected

  • Monitoring is complete

  • This matter has been resolved and we will monitor through to the top of the hour.

  • Engineers have identified the root cause and are working on a solution. There are no known workarounds at this time unfortunately.

  • Wednesday 5th May 2021

    Voice Calls Voice calls intermittently failing

    Ytel Engineers are investigating reports of intermittent call failures affecting a small subset of users.

  • Our monitoring has concluded.

  • This matter has been resolved. We will be monitoring and expect to close this incident at 11:00 am PST (or sooner).