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Past Incidents

Sunday 22nd December 2019

Contact Center Calls not completing as expected

Engineers are investigating reports of calls not completing as expected.

  • This matter has been resolved. Calls are completing as expected.

  • Saturday 21st December 2019

    No incidents reported

    Friday 20th December 2019

    Voice calls not completing as expected

    Engineers are investigating reports of calls not completing as expected. This impacts a certain subset of users.

  • This matter has been resolved and calls are completing as expected.

  • Engineers have resolved the matter and are currently monitoring

  • Engineers are investigating new reports of calls not completing as expected.

  • Engineers have resolved the matter and are currently monitoring performance.

  • Engineers have identified the root cause and are working on resolving the matter.

  • Thursday 19th December 2019

    No incidents reported

    Wednesday 18th December 2019

    No incidents reported

    Tuesday 17th December 2019

    No incidents reported

    Monday 16th December 2019

    Outbound calls not completing as expected

    Engineers have identified - and corrected - outbound calls not completing as expected. We will continue to monitor.

  • This matter has been resolved.