Calls have continued to complete as expected, and our monitoring has confirmed that service remains stable. The issue has been fully resolved, and normal operations have been restored.
We appreciate your patience and understanding while we investigated and addressed this matter.
Posted Jun 14, 2026 - 08:31 PDT
Update
Calls continue to complete as expected, and service remains stable. We are continuing to closely monitor system performance and call traffic to ensure the issue remains resolved and that normal operation is maintained.
Posted Jun 14, 2026 - 06:42 PDT
Monitoring
Call completion rates have returned to expected levels, and calls are now completing successfully. We are actively monitoring system performance and call traffic to ensure continued stability and confirm the issue remains resolved.
We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.
Posted Jun 14, 2026 - 06:33 PDT
Identified
We have identified the cause of the issue impacting call completion and are actively working on a resolution. Our engineering team is implementing changes to restore normal call completion.
We will continue to provide updates as progress is made and a resolution has been fully deployed. Thank you for your patience and understanding.
Posted Jun 14, 2026 - 06:16 PDT
Update
We are continuing to investigate this issue.
Posted Jun 14, 2026 - 05:13 PDT
Investigating
We are currently investigating reports of calls not completing as expected. Our team is actively working to identify the root cause and assess the scope of the issue.
We will provide additional updates as more information becomes available. Thank you for your patience while we work to resolve this matter.
Posted Jun 14, 2026 - 05:12 PDT
This incident affected: API (Voice) and CCaaS - Contact Center - ycc.ytel.com (Voice Calls).