All Systems Operational

About This Site

Welcome to the Ytel Status Page. This is your trusted source for real-time updates on the health of our platforms and systems. If there's ever an issue, we'll post details right away along with what we're doing to fix it and when you can expect things to return to normal. You'll also find scheduled maintenance notices so you can always stay informed. Our commitment is to keep you updated, supported, and confident in the reliability of our services. We know how important communications are to your business!

CCaaS - Contact Center - ycc.ytel.com ? Operational
Contact Center Admin Portal ? Operational
Contact Center Agent Portal ? Operational
Voice Calls ? Operational
Data Management / Contacts ? Operational
Reporting ? Operational
Recordings ? Operational
Number Management ? Operational
CPaaS - Ytel Universe - app.ytel.com ? Operational
Ytel Universe Customer Portal ? Operational
Account Management ? Operational
Call Recording ? Operational
Call Tracking ? Operational
Contacts ? Operational
Inbox ? Operational
Number Management ? Operational
Reporting ? Operational
Webphone Operational
Workflow ? Operational
API Operational
Voice ? Operational
SMS ? Operational
Numbers (API) ? Operational
Contacts Operational
AI/ML ? Operational
Carrier Lookup Operational
Transcription Operational
Inbound CallXML Operational
Workflows & Workflow Runner Operational
Email ? Operational
Ytel Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Data Center - West Operational
Data Center - East Operational
Carrier Services ? Operational
Contact Center Agent Latency Monitoring ? Operational
90 days ago
100.0 % uptime
Today
Third Party Platform Providers Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 13, 2025
Resolved - Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability.

Team Ytel

Nov 13, 08:41 PST
Monitoring - Call connection reporting has returned to normal, and all services are operating as expected. Our team will continue to monitor system performance to ensure stability.

Thank you for your patience while we resolved this issue.

Team Ytel

Nov 13, 07:35 PST
Investigating - We are currently receiving reports of inconsistent call connections. Our engineering team is actively investigating the issue to identify the cause and implement a resolution.

We will provide updates here as more information becomes available. Thank you for your patience.

Nov 13, 07:21 PST
Nov 12, 2025
Resolved - All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel

Thank you for your patience throughout this incident.

Team Ytel

Nov 12, 22:51 PST
Identified - The issue affecting Call and SMS logs has been resolved. Log data is now fully accessible in app.ytel.

Please note that call recording conversions may still experience delays while our team is working to resolve the matter.

Thank you for your patience and understanding.

Nov 12, 08:34 PST
Investigating - We are currently experiencing delays in call recording conversions, which may result in recordings taking longer than usual to appear.
Additionally, Call and SMS logs are temporarily unavailable in app,ytel reports.

Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

Thank you for your patience and understanding.
Team Ytel

Nov 12, 08:19 PST
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.