Some systems are experiencing issues

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Call Tracking

Operational

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Operational

Workflow

Operational

Contact Center

Operational

Contacts

Operational

Numbers

Operational

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Reporting

Performance Issues

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Operational

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Transcription

Operational

InboundXML

Operational

Past Incidents

Voice Calls Voice calls not completing as expected

A solution has been implemented and voice calls are completing as expected. We are monitoring for any additional occurrences.

InboundXML Interrupt API

Interrupt API is not functioning as expected. Engineers are reviewing.

Interrupt functionality has been restored.

Contact Center Inbound calls failing

Inbound calls are not functioning as expected

Outbound & Inbound call functionality has been restored.

Engineers have identified the root cause and are working towards resolution.