All Systems Operational

About This Site

Welcome to the Ytel Status Page. This is your trusted source for real-time updates on the health of our platforms and systems. If there's ever an issue, we'll post details right away along with what we're doing to fix it and when you can expect things to return to normal. You'll also find scheduled maintenance notices so you can always stay informed. Our commitment is to keep you updated, supported, and confident in the reliability of our services. We know how important communications are to your business!

CCaaS - Contact Center - ycc.ytel.com Operational
Contact Center Admin Portal Operational
Contact Center Agent Portal Operational
Voice Calls Operational
Data Management / Contacts Operational
Reporting Operational
Recordings Operational
Number Management Operational
CPaaS - Ytel Universe - app.ytel.com Operational
Ytel Universe Customer Portal Operational
Account Management Operational
Call Recording Operational
Call Tracking Operational
Contacts Operational
Inbox Operational
Number Management Operational
Reporting Operational
Webphone Operational
Workflow Operational
API Operational
Voice Operational
SMS Operational
Numbers (API) Operational
Contacts Operational
AI/ML Operational
Carrier Lookup Operational
Transcription Operational
Inbound CallXML Operational
Workflows & Workflow Runner Operational
Email Operational
Ytel Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Data Center - West Operational
Data Center - East Operational
Carrier Services Operational
Contact Center Agent Latency Monitoring Operational
90 days ago
100.0 % uptime
Today
Third Party Platform Providers Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 15, 2026

No incidents reported today.

Jun 14, 2026
Resolved - Calls have continued to complete as expected, and our monitoring has confirmed that service remains stable. The issue has been fully resolved, and normal operations have been restored.

We appreciate your patience and understanding while we investigated and addressed this matter.

Jun 14, 08:31 PDT
Update - Calls continue to complete as expected, and service remains stable. We are continuing to closely monitor system performance and call traffic to ensure the issue remains resolved and that normal operation is maintained.
Jun 14, 06:42 PDT
Monitoring - Call completion rates have returned to expected levels, and calls are now completing successfully. We are actively monitoring system performance and call traffic to ensure continued stability and confirm the issue remains resolved.

We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.

Jun 14, 06:33 PDT
Identified - We have identified the cause of the issue impacting call completion and are actively working on a resolution. Our engineering team is implementing changes to restore normal call completion.

We will continue to provide updates as progress is made and a resolution has been fully deployed. Thank you for your patience and understanding.

Jun 14, 06:16 PDT
Update - We are continuing to investigate this issue.
Jun 14, 05:13 PDT
Investigating - We are currently investigating reports of calls not completing as expected. Our team is actively working to identify the root cause and assess the scope of the issue.

We will provide additional updates as more information becomes available. Thank you for your patience while we work to resolve this matter.

Jun 14, 05:12 PDT
Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.