All systems are operational

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Ytel Status Page

Past Incidents

Monday 4th October 2021

Account Management One-Time (manual payments) not posting as expected, Auto-Recharge is not affected

Engineers are investigating reports of one-time (manual) payments not reflecting in the account balance as expected. The workaround is to enable auto-recharge and use that going forward. If you have made a manual payment and do not see if reflected in your account balance, please contact Customer Support through live chat.

  • Our third party payment platform partner has confirmed all systems running as expected. We're closing this matter as resolved.

  • We have identified the matter as occurring with our third party payment platform and have engaged our partner to review the root cause further.

    • Contact Center Ability to Add or Remove Seat Licenses not functioning as expected

    Ytel Engineers are investigating reports of Add/Remove Seat License functionality not working as expected. If you purchase a new license and don't see the update on your account, please contact Customer Support through live chat. This does not impact the ability to place/receive voice calls.

  • This matter has been resolved. Add/Remove seat licenses are working as expected.