Account ManagementOne-Time (manual payments) not posting as expected, Auto-Recharge is not affected
Engineers are investigating reports of one-time (manual) payments not reflecting in the account balance as expected. The workaround is to enable auto-recharge and use that going forward.
If you have made a manual payment and do not see if reflected in your account balance, please contact Customer Support through live chat.
Our third party payment platform partner has confirmed all systems running as expected. We're closing this matter as resolved.
We have identified the matter as occurring with our third party payment platform and have engaged our partner to review the root cause further.
Contact CenterAbility to Add or Remove Seat Licenses not functioning as expected
Ytel Engineers are investigating reports of Add/Remove Seat License functionality not working as expected. If you purchase a new license and don't see the update on your account, please contact Customer Support through live chat. This does not impact the ability to place/receive voice calls.
This matter has been resolved. Add/Remove seat licenses are working as expected.