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Past Incidents

Friday 26th May 2023

No incidents reported

Thursday 25th May 2023

SMS Partial outage for Inbound Shortcode SMS

Inbound Shortcode SMS

Due to a carrier partner hardware failure, a subset of shortcodes SMS inbound are not being received. Inbound messages are being queued and will be delivered once hardware is restored.

ETA for hardware replacement is approximately 3 hours and additional updates will be provided when available.

  • The hardware failure has been resolved.

  • The hardware failure has been resolved and services are recovering. Queued inbound messaging is processing and showing within SMS logs.

    Performance continues to be monitored.

    • Wednesday 24th May 2023

    No incidents reported

    Tuesday 23rd May 2023

    No incidents reported

    Monday 22nd May 2023

    No incidents reported

    Sunday 21st May 2023

    No incidents reported

    Saturday 20th May 2023

    No incidents reported

    Friday 19th May 2023

    Voice Calls Callbacks are failing for API voice calls

    A solution has been implemented and callback errors related to voice calls have resolved. Engineers to continue to monitor system performance.

  • Engineers are investigating reports of callback failures