Engineers are investigating reports of broadcast campaigns stopping unexpectedly.
Our monitoring is complete. All systems are operating as expected.
Engineers have identified and resolved the matter. Campaigns are processing as expected. We will continue to monitor - next update to be provided by 8:00 am PST.
Thursday 20th August 2020
Contact CenterVoice calls are not completing as expected
Engineers are investigating reports of voice calls not completing as expected
Monitoring is complete - all systems are functioning as expected.
Engineers have resolved the matter causing calls to not complete as expected. We're currently monitoring the situation
Wednesday 19th August 2020
No incidents reported
Tuesday 18th August 2020
Contact CenterInbound voice calls not completing as expected
Engineers are investigating reports of inbound voice calls not completing as expected
Engineering has isolated the issue and rolled out a fix. all systems are functioning normally.
Monday 17th August 2020
No incidents reported
Sunday 16th August 2020
No incidents reported
Saturday 15th August 2020
No incidents reported
Friday 14th August 2020
Contact CenterVoice calls unable to complete as expected
Engineers are currently investigating reports of voice calls not able to complete as expected and high agent wait times
Monitoring is complete. All systems are functioning as expected.
Engineers have corrected the matter and we are seeing calls complete as expected. We will remain in a monitoring status for the time being.
