Identified - The issue affecting Call and SMS logs has been resolved. Log data is now fully accessible in app.ytel.
Please note that call recording conversions may still experience delays while our team is working to resolve the matter.
Thank you for your patience and understanding.
Nov 12, 2025 - 08:34 PST
Please note that call recording conversions may still experience delays while our team is working to resolve the matter.
Thank you for your patience and understanding.
Nov 12, 2025 - 08:34 PST
Investigating - We are currently experiencing delays in call recording conversions, which may result in recordings taking longer than usual to appear.
Additionally, Call and SMS logs are temporarily unavailable in app,ytel reports.
Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
Team Ytel
Nov 12, 2025 - 08:19 PST
Additionally, Call and SMS logs are temporarily unavailable in app,ytel reports.
Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
Team Ytel
Nov 12, 2025 - 08:19 PST
About This Site
Welcome to the Ytel Status Page. This is your trusted source for real-time updates on the health of our platforms and systems. If there's ever an issue, we'll post details right away along with what we're doing to fix it and when you can expect things to return to normal. You'll also find scheduled maintenance notices so you can always stay informed. Our commitment is to keep you updated, supported, and confident in the reliability of our services. We know how important communications are to your business!
CCaaS - Contact Center - ycc.ytel.com
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Operational
Contact Center Admin Portal
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Operational
Contact Center Agent Portal
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Operational
Voice Calls
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Operational
Data Management / Contacts
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Operational
Reporting
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Operational
Recordings
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Operational
Number Management
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Operational
CPaaS - Ytel Universe - app.ytel.com
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Degraded Performance
Ytel Universe Customer Portal
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Operational
Account Management
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Operational
Call Recording
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Degraded Performance
Call Tracking
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Operational
Contacts
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Operational
Inbox
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Operational
Number Management
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Operational
Reporting
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Operational
Webphone
Operational
Workflow
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Operational
API
Operational
Voice
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Operational
SMS
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Operational
Numbers (API)
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Operational
Contacts
Operational
AI/ML
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Operational
Carrier Lookup
Operational
Transcription
Operational
Inbound CallXML
Operational
Workflows & Workflow Runner
Operational
Email
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Operational
Ytel Network Infrastructure
Operational
Data Center - West
Operational
Data Center - East
Operational
Carrier Services
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Operational
Contact Center Agent Latency Monitoring
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Operational
Third Party Platform Providers
Operational
Google Cloud Platform Google Cloud Storage
Operational
Google Cloud Platform Google App Engine
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Cloudflare Argo Smart Routing
Operational
Cloudflare Magic Transit
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.