All systems are operational

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Past Incidents

Tuesday 13th April 2021

No incidents reported

Monday 12th April 2021

No incidents reported

Sunday 11th April 2021

No incidents reported

Saturday 10th April 2021

No incidents reported

Friday 9th April 2021

No incidents reported

Thursday 8th April 2021

Voice Calls Contact Center Admin not available, Calls not completing as expected

Ytel Engineers are investigating reports of intermittent call failures and Contact Center Admin dashboards not loading. This is impacting a small subset of users.

  • Engineers have concluded their review and monitoring. All systems are operating as expected.

  • Engineers have identified the matter as coming from a peering partner and have taken steps to minimize the impact. We see calls completing as expected and will continue to monitor.

  • Wednesday 7th April 2021

    No incidents reported

    Tuesday 6th April 2021

    SMS Outbound SMS messaging not delivering - messages are queued

    Ytel Engineers are aware of a matter preventing outbound SMS from delivering. The messages are currently being queued for delivery. Next update at 20:00 PDT (8pm) or sooner as events warrant.

  • All queued messages have been processed and outbound SMS is functioning as expected.

  • Engineers have resolved the matter preventing outbound SMS messages from being delivered. Messages that were queued are currently being cleared and outbound traffic will resume shortly.