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Past Incidents

Contact Center Agents unable to login to Agent Interface

Engineers are investigating reports of agents unable to login or access the agent interface. This affects a small subset of users.

Our monitoring has concluded. All systems are functioning as expected.

The matter has been resolved and all systems are functioning as expected. We will monitor the situation throughout the day.

The matter remains under investigation. The next update will be provided no later than 8:30 am PST.